Help & Support Center

Creating an account is easy:

• Download the Home & Post app from the App Store or Google Play
• Tap "Sign Up" and choose your account type (Real Estate Agent or Contractor)
• Fill in your basic information and verify your email
• Complete your profile with professional details
• Start connecting with partners in your area!

Real Estate Agent accounts can:

• Post property signage requests
• Browse and hire contractors
• Manage multiple property listings
• Track service progress

Contractor accounts can:

• Browse available jobs in their service area
• Submit bids and proposals
• Showcase their portfolio and services
• Manage their business profile and pricing

To post a signage request:

• Tap the "+" button in the app
• Select "New Signage Request"
• Enter property details (address, type, timeline)
• Add photos and specific requirements
• Set your budget range
• Review and publish your request

Contractors in your area will receive notifications and can submit proposals.

When reviewing contractor proposals, consider:

• Portfolio: Review their previous work examples
• Reviews: Check ratings and feedback from other agents
• Response time: How quickly they responded to your request
• Price: Compare quotes and value offered
• Availability: Can they meet your timeline?
• Communication: Are they responsive and professional?

We accept several secure payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers (ACH)
• Digital wallets (Apple Pay, Google Pay)
• Business accounts and invoicing

All payments are processed securely through our encrypted payment system.

Finding jobs is simple:

• Set your service areas in your profile settings
• Browse the "Available Jobs" section
• Use filters to find jobs that match your skills
• Enable push notifications for new job alerts
• Save searches for quick access to relevant opportunities

The app will prioritize showing you jobs in your specified service areas.

To create winning proposals:

• Be specific: Address all requirements mentioned in the job post
• Show examples: Include relevant photos from your portfolio
• Be realistic: Provide accurate timelines and pricing
• Communicate value: Explain what sets your service apart
• Respond quickly: Early responses often get more consideration
• Ask questions: Show engagement and clarify any uncertainties

Our payment process ensures you get paid promptly:

• Payments are held in escrow when a job is awarded
• Submit photos and updates when work is completed
• Agent reviews and approves the completed work
• Payment is automatically released to your account
• Funds typically appear in 1-3 business days

Platform fee: 20% service fee that covers payment processing, platform maintenance, and customer support. You can choose to:

• Absorb the fee: Include it in your pricing
• Pass it to customers: Add it to the booking total
• Adjust the percentage: Set your preferred fee pass-through rate (0-20%)

You can track all payment statuses and configure fee preferences in the "Earnings" section of your profile.

Getting started is easy:

• Create your photographer account during signup
• Complete your profile with your business information
• Set up your service areas (zip codes or counties)
• Create your photography offerings with pricing
• Upload portfolio photos to showcase your work
• Connect your Stripe account to receive payments

Once approved, your services will be visible to real estate agents in your coverage areas.

From your photographer dashboard:

• Navigate to "My Offerings"
• Click "Create Offering" to add a new photography package
• Set your pricing, turnaround time, and package details
• Specify what's included (drone, twilight, video, etc.)
• Upload high-quality sample photos
• Submit for admin approval

You can edit or deactivate offerings at any time. All offerings require admin approval before becoming visible to clients.

The booking process is streamlined:

• Real estate agents search for photographers in their area
• They select your offering and complete payment
• You receive a notification of the new booking
• Review booking details (address, instructions, special requests)
• Click "Acknowledge" to confirm you can complete the shoot
• Coordinate with the agent via the messaging feature
• Complete the shoot within the promised turnaround time

All bookings are tracked in your "My Bookings" dashboard.

Stay in touch with your clients easily:

• Use the built-in messaging feature on each booking
• Click "Messages" on any booking card
• Send and receive messages in real-time
• Discuss shoot details, access information, or special requests
• All message history is saved for reference

Professional communication helps build strong client relationships and leads to repeat business.

Photo delivery is simple:

• Edit and prepare your photos professionally
• Upload photos to your preferred service (Google Drive, Dropbox, WeTransfer, etc.)
• Get a shareable download link
• In the app, click "Mark Complete" on the booking
• Enter the download link
• Submit - the client receives an email with the link

Clients can then download their photos and leave a review of your service.

Our payment system ensures you get paid for your work:

• Clients pay upfront when booking your services
• Funds are held securely by Stripe
• Complete the shoot and deliver photos
• Payment is automatically transferred to your Stripe account
• Funds typically appear in 2-7 business days (Stripe standard)

Platform fee: 20% service fee that covers payment processing, platform maintenance, and customer support. You can choose to:

• Absorb the fee: Include it in your pricing
• Pass it to customers: Add it to the booking total
• Adjust the percentage: Set your preferred fee pass-through rate (0-20%)

Connect your Stripe account in Settings to start receiving payments and configure your fee preferences.

Grow your photography business:

• Portfolio: Upload your best work to showcase your skills
• Reviews: Deliver excellent service to earn 5-star reviews
• Response time: Acknowledge bookings quickly
• Service areas: Expand coverage to reach more clients
• Competitive pricing: Offer fair rates for quality work
• Turnaround time: Deliver photos promptly
• Communication: Be professional and responsive
• Variety: Offer multiple packages (basic, premium, luxury)

High ratings and professional service lead to repeat clients and referrals!

Build a compelling portfolio:

• Quality over quantity: 8-12 of your absolute best photos
• Variety: Showcase different property types (homes, commercial, vacant lots)
• Lighting: Include daytime, twilight, and interior shots
• Angles: Demonstrate your composition skills
• Special features: If you offer drone or video, include examples
• Professional editing: Show polished, market-ready photos
• Recent work: Keep your portfolio updated regularly

Your portfolio is often the deciding factor for new clients, so make it count!

Reviews help build your reputation:

• Clients can leave reviews after receiving their photos
• Reviews include a 1-5 star rating and optional text feedback
• Your average rating appears on your profile and offerings
• All reviews are displayed to potential clients
• View your reviews anytime in the "My Reviews" section

Excellent service and timely delivery lead to better reviews, which attract more clients!

Try these troubleshooting steps:

• Force close and restart the app
• Check for app updates in your app store
• Restart your device
• Ensure you have a stable internet connection
• Clear the app cache (Android) or offload/reinstall (iOS)
• Free up device storage space

If issues persist, contact our technical support team with your device model and app version.

Photo upload issues can usually be resolved by:

• Checking your internet connection strength
• Ensuring photos are under 10MB each
• Trying different photo formats (JPG works best)
• Granting camera and storage permissions to the app
• Closing other apps to free up memory
• Taking new photos instead of using old ones from gallery

To reset your password:

• Tap "Forgot Password?" on the login screen
• Enter the email address associated with your account
• Check your email for a reset link (including spam folder)
• Follow the link and create a new strong password
• Log in with your new password

If you don't receive the reset email within 10 minutes, contact our support team.

Our transparent fee structure:

• For Contractors & Photographers: 20% service fee on earnings received
• Flexible fee options: Contractors and photographers can absorb the fee or pass it (partially or fully) to customers
• Adjustable percentage: Set your preferred fee pass-through rate from 0-20%
• No hidden fees: No subscription or membership costs
• No upfront costs: Only pay when you use the service

All fees are clearly displayed before you confirm any transaction. Contractors and photographers can configure their fee preferences in their profile settings.

Our refund policy protects both parties:

• Before work starts: Full refund available
• Work in progress: Partial refunds based on completion
• Completed work: Refunds only for quality issues
• Disputes: Mediated by our support team
• Processing time: 5-7 business days for refund completion

Contact support immediately if you need to request a refund.