1. Information We Collect
We collect the following categories of information:
a. Information You Provide Directly
- Account details: name, email, phone number, brokerage/company name, password
- Payment and payout details (processed securely by Stripe)
- Job details: property addresses, installation/removal instructions, photos
- Affiliate data: referral codes, links, and tax information (for payouts)
b. Information Collected Automatically
- Device information (type, OS, app version)
- Log data (IP address, browser type, timestamps)
- Usage data (pages viewed, features used, actions taken)
- Approximate location (for contractor matching & service areas)
c. Information from Third Parties
- Stripe: payment / payout status
- Internal analytics for performance monitoring and bug detection (not shared with third parties for advertising)
- Analytics providers (e.g., Google Analytics, Firebase) for performance & usage insights
2. How We Use Your Information
- Operate, maintain, and improve the Platform
- Facilitate secure payments & payouts via Stripe
- Match Realtors and Contractors for requested services
- Send confirmations, updates, and service-related notices
- Track affiliate referrals and calculate commissions
- Prevent fraud, misuse, spam, or unauthorized access
- Comply with legal obligations and enforce Terms
4. Data Retention
We retain information while your account is active or as needed to:
- Provide services and maintain records
- Process transactions & fulfill legal/tax obligations
- Resolve disputes and enforce agreements
You may request deletion subject to legal or legitimate business exceptions.
6. Data Security
We implement industry-standard encryption, access controls, and secure storage. No system is 100% secure; transmission and storage carry risk you accept by using the Platform.
7. Children's Privacy
The Platform is not directed to individuals under 18. If we learn of collected data from a minor, we will delete it promptly.
8. Your Rights & Choices
Account Deletion
You can permanently delete your account at any time directly from the mobile app:
- Open the app and navigate to your profile settings
- Select "Edit Profile"
- Scroll to the "Danger Zone" section at the bottom
- Tap "Delete Account" and follow the confirmation steps
When you delete your account, all your personal data will be permanently removed from our active systems. Note that some data may be retained for legal, tax, or fraud prevention purposes as required by law.
For other data requests, submitrisdiction, you may have rights to access, correct, delete, or obtain a copy of your data, and to opt out of certain communications.
Submit requests to: support@homeandpost.com
9. Third-Party Links & Integrations
Integrations (e.g., Stripe, Google Maps, analytics services) operate under their own privacy policies. We encourage you to review those policies individually.
10. Contact Us
Home & Post Privacy Officer
Email: support@homeandpost.com
Address: (Update Business Address)
11. Updates to This Policy
We may revise this Privacy Policy periodically. Changes are effective when posted with an updated date. Continued use constitutes acceptance.